Unable to login to FTP account on Google Cloud Compute

Hi I have noticed a few topics about this issue, but unfortunately they dont seem to have a complete solution! Links: https://community.centminmod.com/threads/i-am-desperate-for-help.10015/#post-42923 https://community.centminmod.com/threads/ftp-is-broken.10037/page-2 https://community.centminmod.com/th...-ftp-connection-timout-error.9850/#post-42095

my install is a beta, option 22 wordpress. using the auto-generated ftp credentials.

i have made sure that it's set to passive, i've whitelisted my IP wit csf -a MYIPADDRESS

every time, filezilla and winscp just time out. really annoying. any idea how to fix it?

could it be due to the fact that it's hosted by Google Cloud Platform?

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yes, i have tried to set max concurrent connections to 1, but this doesn't help.

i'm not transferring any files - i am unable to connect at all. this is what it says:

Status: Connecting to 104.198.154.84:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to 104.198.154.84:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server



I have a feeling that the error might be linked to Google Cloud Platform. Have you ever tried this out successfully on their environment? Thanks

 

i have actually found GCP to be quite cheap compared to alternatives - you can get $300USD free trial credit here which is really useful: Sign Up For Your Free Trial  |  Google Cloud Platform

so, to be clear - you are suggesting that i manually add a firewall exception for tcp on port 21 for my local IP address? thanks

 

magic. it worked!

it was the Google Cloud Platform firewall that was blocking FTP access.

for anyone encountering this problem - we have to go to Networking > Firewall Rules > Create Firewall Rule.

then you just add the local IP address and set it to accept tcp traffic