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Linode Support Ticket Outage

Discussion in 'VPS Provider Network Status' started by eva2000, Dec 9, 2017.

  1. eva2000

    eva2000 Administrator Staff Member

    May 24, 2014
    Brisbane, Australia
    Local Time:
    11:03 AM
    Nginx 1.13.x
    MariaDB 5.5
    Oct 14, 10:01 UTC
    Resolved - We haven't observed any additional issues with Linode.com, the Linode Manager, or our API, and will now consider this incident resolved. If you are still experiencing additional issues, please email our Customer Support Team at support@linode.com for assistance.

    Oct 14, 09:56 UTC
    Monitoring - We have corrected the source of the issue affecting the ability to create Support Tickets via the Linode Manager and the Linode API. We are monitoring the situation and we will provide updates as soon as we can confirm this issue is fully resolved.

    Oct 14, 09:32 UTC
    Identified - At this time, we have identified the issues affecting opening Support Tickets via the Linode Manager and the Linode API. Our team is working as quickly as possible to resolve this issue. We will provide additional updates as they develop.

    Oct 14, 09:17 UTC
    Investigating - We are currently experiencing issues affecting opening a Support Ticket via the Linode Manager and the Linode API. Support Ticket responses are delayed as a result. Our team is investigating this issue and we will provide additional updates as this incident develops. If you have any urgent concerns, please contact us at our dedicated Support line (855-454-6633).

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