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Email SparkPost Suspension

Discussion in 'Domains, DNS, Email & SSL Certificates' started by Jimmy, Oct 12, 2016.

  1. eva2000

    eva2000 Administrator Staff Member

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    haha got a reply.. basically they don't want to do business with me probably because of inactive account ???
    they admitted they can't offer high deliverability of emails LOL
     
  2. Jimmy

    Jimmy Well-Known Member

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    Who knows... yet another reason to not use SparkPost.
     
  3. eva2000

    eva2000 Administrator Staff Member

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    hmm while I was writing on email deliverability guide at https://community.centminmod.com/posts/46858/ I noticed my centminmod.com domain didn't have SPF record for sparkpost, only for Amazon SES and Elasticemail https://mxtoolbox.com/SuperTool.aspx?action=spf:centminmod.com&run=networktools as there's a limit to number I can include. So I thought I'd only add Sparkpost if I had to fall back to using them as a backup as right now I use Amazon SES as primary and Elasticemail as backup and intended Sparkpost as another backup option.

    So this could be why Sparkpost said they couldn't ensure high deliverability of emails if I didn't have their SPF record setup on my domain ??? My Sparkpost account was inactive and not sending emails anyway. I planned to add SPF record when I required to fallback to Sparkpost as a backup. Guess Sparkpost is just actively terminating domains without proper DNS records setup ?

    DKIM was setup correctly though
     
  4. Jimmy

    Jimmy Well-Known Member

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    I had SPF setup for my active account. I still got suspended. Most likely the bounce domain.
     
  5. eva2000

    eva2000 Administrator Staff Member

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    I don't recall if i had bounce domain option when i setup my Sparkpost account so maybe.
     
  6. Jimmy

    Jimmy Well-Known Member

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    I don't remember it either. Again, the fact that they're adding additional requirements without notifying their users is a concern.

    They're probably just trying to get rid of people. The got what they wanted from Mandrill - the users - now that they have a good database, they're probably going to eventually going to do the same thing as Mandrill.
     
  7. eva2000

    eva2000 Administrator Staff Member

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    yeah.. wonder if Amazon willl do to AWS SES what they did with AWS Lightsail and offer a web gui more user friendly setup and management of AWS SES for noobs ? They'd capture more of the market for transactional emails. Then again part of me is scared as that means more noobs or potential spammers polluting AWS SES' IP addresses ! :)
     
  8. Jimmy

    Jimmy Well-Known Member

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    I think the AWS will probably remain as it is. If you have a site which does enough volume that you have to use a service, you'd probably understand how to use AWS.

    Spammers are going to pollute AWS and that's going to happen because of AWS's prices. They're pretty smart at Amazon and I'm sure they have plenty of checking software to make sure spammers are restricted.
     
  9. Jimmy

    Jimmy Well-Known Member

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    I went through Mailgun's 10K free tier in 4 days. LOL!
     
  10. Jimmy

    Jimmy Well-Known Member

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    One thing I noticed about mailgun, a lot less (zero) email errors in my website log. Sparkpost resulted in a lot of errors on my site's logs - connection errors.
     
  11. Colin

    Colin Premium Member Premium Member

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    I was all set, and working fine, bounce domains, paid account.

    Got a suspension, took a while to resolve as I'd 'gone' for the day, bled into another day.

    Actual cause was a link in the message text to a shopping site. Short term bodge was to remove the text from the email alert; rendering it almost useless. So I went back to amazon.

    I've left the free account in place as I have IPS and the mailbouncer plugin. Managing bounces from amazon is a pain on a 15year old dataset.

    In short, I've concluded that sparkpost and to some extent the others, just aren't compatible with a public content driven site, or not one with text body email alerts ;)
     
  12. eva2000

    eva2000 Administrator Staff Member

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    wow, so many suspensions at Sparkpost - very hard to build up trust in them if this happens. Maybe they just want to purge the free tier users and keep paid or upgraded users ? edit: ok re-read you had a paid account !
     
  13. Jimmy

    Jimmy Well-Known Member

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    @Colin The links in the emails was the reason I got banned the first time. Go with Mailgun if you want to have rock solid mail. I've never been banned and it's the choice of Jamroom.net (Jamroom CMS). They don't have a huge free tier (10K a month) but they really do deliver.

    @eva2000 or they just have bad management or an over zealous flagging system.
     
  14. Colin

    Colin Premium Member Premium Member

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    Indeed, links in text seems to be the biggest risk. The one that did it was a china shopping site. Genuine link.
    Of course even if you remove the text, you still have all the 'moderation emails' pm emails etc to go through...

    FYI I was a paid up member and I'd warmed up an IP too... not that I needed the IP, just wanted to be better.
    After reflecting for a couple of weeks, risk of it happening when I was half way up a mountain was very high. That's why I switched back to AWS. Other than managing bounces like a greek plate party manager it's solid too.
     
  15. Matt

    Matt Moderator Staff Member

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    Have you sent much via Elasticemail? I've set a few sites up with it, have EVERYTHING set up correctly, including SPF / DKIM / DMARC etc, and I've had initial delivery issues with AOL / Hotmail / Verizon (the usual suspects!), because the initial IP pool is of a lower quality, until you can build up your reputation.

    However, your reputation gets put down because of mails marked as spam, when the only reason they are marked as spam is because of the low IP reputation. Catch 22!

    upload_2017-4-11_17-57-5.png
     
  16. Matt

    Matt Moderator Staff Member

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  17. eva2000

    eva2000 Administrator Staff Member

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    haven't tried yet but yes reputation needs to be built up
     
  18. Matt

    Matt Moderator Staff Member

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    I had to email them reporting the delivery issues with AOL, and they bumped my account upto a higher quality IP pool, but that is still having issues with Hotmail and Verizon. I've switched 2 of the sites out to Pepipost, and Hotmail is accepting straight away from them.
     
  19. eva2000

    eva2000 Administrator Staff Member

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    Yeah <10k/month emails would be problematic I guess.
     
  20. Matt

    Matt Moderator Staff Member

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    I've put 4.5k through them since Saturday morning.