Hetzner AX42, AX52, AX102 Dedicated Server Motherboard replacements

eva2000 · Jan 14, 2025

Seems Hetzner AX42, AX52, AX102 dedicated server motherboards have issues and need replacing Hetzner Online Status!

Over the last few weeks, there have unfortunately been an increasing number of unexplained incidents with mainboards on a number of servers from these models: AX42, AX52 and AX102. After a detailed analysis of the incidents which we did in cooperation with the manufacturer, it became clear that there is a design error on the mainboard for these models.

We want to minimize the risk of this causing a problem on these servers, so we want to replace all affected mainboards.

The process to replace these mainboards will begin in February 2025. Because many mainboards are affected, we estimate that it will take an entire year to replace all of them, and it will require some complex logistical organization. That is why we will replace the mainboards data center by data center, starting with DC1 at each of our locations. We will post information at https://docs.hetzner.com/robot/dedi...ard-replacement-for-several-dedicated-servers so you can see which data center we are currently working on as we progress.

We will send an email to customers two weeks before we replace the mainboards on each of their affected servers. Unfortunately, customers will not be able to request a specific date or time for the mainboard replacement. It will take us 30 to 40 minutes to replace the mainboard. Naturally, we will do the replacement for free.

If your servers are affected, you can find an easy-to-read list of the affected servers here: https://robot.hetzner.com/server

Affected customers have an additional option. They can choose to completely replace any affected server with a different Hetzner dedicated server from our server lines. If customers choose this option, we will not charge them the setup fee for the new dedicated server. These customers should order the new server and, upon receipt, write a support ticket via the “Support” and “Accountancy” tabs at https://robot.hetzner.com/server and give us the order number for the new server and the server ID for the affected server. Then they should write a brief statement to remove the setup fee. We will then process their request and remove the setup fee.

The goal of this mainboard replacement project is to make our servers as stable as possible for the long term. We apologize for any inconvenience that this causes and thank you in advance for your understanding and patience.
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@duderuud

duderuud · Jan 14, 2025

That's funny, the mainboard of my AX42 was replaced a couple of weeks ago

But I recently migrated all my data to Famesystems.de, they had a black friday deal I could not pass...

eva2000 · Jan 15, 2025

duderuud said: ↑

That's funny, the mainboard of my AX42 was replaced a couple of weeks ago

But I recently migrated all my data to Famesystems.de, they had a black friday deal I could not pass...
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Never heard of Famesystems.de What deal did you get?

duderuud · Jan 15, 2025

They were new for me too, found the deal on lowendtalk.

Got a few VPS servers.
1 Large server:
12 AMD Epyc 9654 cores (base 2.4ghz, boost 3.7ghz)
48gb DDR5 ECC ram
400gb NVME raid10
€169 per year

3 Medium servers:
6 Epyc 9654 cores
24gb mem
300gb nvme
€80 per year

2 small servers:
2 Epyc 9654 cores
4gb mem
120gb nvme
€30 per year

Will post some install times ASAP
Edit: 1 minute ago

eva2000 · Jan 15, 2025

Not bad Centmin Mod install times

Nice specs with AMD EPYC 9654, let us know how they fair long term

duderuud · Jan 15, 2025

Especially if you take the price into account!

Will let you know how they fair...

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