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Linode Connectivity Issues in Frankfurt

Discussion in 'VPS Provider Network Status' started by eva2000, May 5, 2016.

  1. eva2000

    eva2000 Administrator Staff Member

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    Apr 29, 15:17 UTC
    Postmortem - On April 22nd at approximately 8:44pm EDT -4 GMT, connectivity to Linode’s Frankfurt datacenter via Telecity transit was down. The downtime was attributed to Telecity null routing Linode’s BGP neighbor addresses. Telecity support and engineering were immediately contacted and connectivity was restored at approximately 11:58 EDT. Customers in the Frankfurt datacenter would have seen complete loss of connectivity for all IP transit destinations for the duration of the outage. Linode will be bringing additional tier 1 IP transit providers online in the next few weeks to provide additional capacity and redundancy to the Frankfurt datacenter

    Apr 23, 04:56 UTC
    Resolved - Network services for this datacenter have returned back to normal.

    Apr 22, 17:44 UTC
    Monitoring - Connectivity to Frankfurt has been stable for approximately two hours. We will continue monitoring and follow up with an incident post-mortem.

    Apr 22, 15:12 UTC
    Update - We're still working with our upstream provider to restore connectivity in Frankfurt and we sincerely apologize for the delay. Thank you for your patience.

    Apr 22, 14:14 UTC
    Identified - We're currently working with our upstream provider to implement changes which should resolve the partial network outage in Frankfurt.

    Apr 22, 14:10 UTC
    Monitoring - We're currently working with our upstream provider to implement changes which should resolve the partial network outage in Frankfurt.

    Apr 22, 13:07 UTC
    Identified - We've identified the cause of these connectivity issues as a large-scale DoS attack. We're working with our upstream provider to mitigate the attack and and harden our network in Frankfurt against further attacks and will provide updates as needed.

    Apr 22, 11:49 UTC
    Investigating - We're currently investigating reports of poor connectivity and packet loss in Frankfurt.

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